Resume

Lily Khaysavang

10312 S. 3925 W.

South Jordan, UT 84095

(801) 000-0000

Objective

  • To work in an environment with challenging responsibilities, stimulating co-workers, and set goals and tasks that can be met.

Skills

  • Excellent verbal and communication skills in customer service, rewarded employee of the month three months at former employment.
  • Extensive knowledge in computer skills, previously being an aide in computer technology and working in technical support.
  • Background in graphic design, yearbook layout staff (2006-2007)
  • Experience in sales, accounting and customer service at current and previous jobs.

Experience

  • Victim Restitution Advocate: Utah Attorney General’s Office, Salt Lake City, UT (August 2010 – Current)
  1. Assist Victim Restitution Coordinator in criminal files regarding victim restitution for white-collar crimes.
  2. Handle incoming and outgoing checks and funds, and detail information on what has been processed.
  3. Coordinate and assist with any conference work that is required, ie. the recent NOVA Conference 2010
  4. Undergo constant training to be more acquainted with the tasks the job entails.
  • Game Advisor: Gamestop, West Jordan, UT (May 2011 – Current)
  1. Directly assist customers with finding the products they’re looking for and suggesting related products they may also be interested in for driving future sales.
  2. Organize the store and assist with shipment.
  3. Stay updated on the new releases including their features and genres, as well as current sales and promotions.
  4. Communicate with other locations to ensure customer satisfaction, even when we are unable to help them right at that moment.
  • Accounting: Peak Alarm Inc, Salt Lake, UT (April 2010 – August 2010)
  1. Assist customers calling in with questions on their contracts, billing issues, and any other concerns.
  2. Process the daily check deposit from incoming checks for payment.
  3. Call customers that are 60+ days past due on their account, and work on collecting the money.
  4. Work with canceling customers to try to keep them with the company.
  5. Consistently work with other departments in the company to ensure customer satisfaction.
  • Manager: The Sticker Shop, Sandy, UT (January 2009 – April 2010)
  1. Directly handle customer service and sales.
  2. Handled cash drawer as well as quotas and nightly numbers.
  3. Assisted customers in finding certain product and ensuring satisfaction.
  4. Created custom decal designs as well as handling the finished result.
  5. Created employee schedules as well as conduct bi-weekly meetings.
  6. Handle the hiring process for future employees.

Education

  • Salt Lake Community College, Salt Lake City, UT
  1. General Education (Current)
  • University of Utah, Salt Lake City, UT
  1. Bachelor’s in Film and Media Arts, Entertainment Arts and Engineering emphasis (Future)
  2. Masters Degree in Film and Media Arts, EAE emphasis (Future)
  • Copper Hills High School, West Jordan, UT
  1. General Education (June 2009)

Other

  • Six years of customer service, and five years of sales experience.
  • Computer skills include: Word, Excel, Powerpoint, Access, Internet research, web design, LXI Master Plus
  • WPM: 90

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